Refund policy

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

Return eligibility

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Starting a return

To request a return, contact us at support@crispenest.com. If your return is accepted, we will send you a return shipping label and instructions explaining how and where to send your package. The approved return address will be provided privately with those instructions.

Items sent back without first requesting and receiving return authorization will not be accepted.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. Contact us promptly at support@crispenest.com if an item is defective or damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions and non-returnable items

Certain items cannot be returned, including perishable goods, custom or personalized products, personal-care goods, hazardous materials, flammable liquids, and gases. We also cannot accept returns on sale items or gift cards. Contact us if you have questions about whether a particular item is eligible for return.

Exchanges

The fastest way to receive a different item is to return the item you have and, after the return is accepted, place a separate order for the replacement.

European Union 14-day cooling-off period

If merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or credit-card company may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, contact us at support@crispenest.com.