Frequently Asked Questions

Orders

How do I know my order was received?

After checkout, you’ll receive an order confirmation email. If you don’t see it, check your spam or promotions folder.

Can I change or cancel my order?

Contact us as soon as possible at support@crispenest.com. We’ll do our best to help before the order is processed.

Shipping

When will my order arrive?

Orders are processed within 1–3 business days. Standard delivery is estimated at 6–15 business days after processing. Carrier delays, weather, holidays, and the destination can affect delivery time.

How much does shipping cost?

Standard shipping is free on orders of $59.99 or more. Orders below $59.99 have a $15 standard shipping fee, shown at checkout.

How can I track my order?

Use the tracking link in your shipping confirmation email. You can also visit our Track Your Order page. Tracking updates can take up to 48 hours to appear after the carrier receives the package.

Returns and support

What is the return window?

Eligible items can be returned within 30 days after delivery. Contact support@crispenest.com before sending anything back so we can provide return instructions.

What if my item arrives damaged or incorrect?

Email support@crispenest.com with your order number and clear photos of the item and packaging so we can help.

Where can I read the complete return policy?

Please review our Refund Policy for eligibility, exclusions, and refund details.